VCP Career Opportunities
Do you have a VERIFIABLE Bachelors or higher degree?
Within the last 5 years, what role did the following play in your job:
Experience supporting web-based software
Within the last 5 years, what role did the following play in your job:
Experience providing support to external clients via phone/email
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Client Account Manager
CA - Irvine
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Take Ownership in a Role Supporting Products & Services that Keep Pets Healthy & Deliver Steady Revenue to Veterinary Practices 

Great Growth Opportunity with an Industry Leader

If you combine strong relationship building skills with a penchant for service and an interest in supporting veterinary clients, we are looking for you. A VCP Client Account Manager role offers you the opportunity to make a positive impact and grow your career. Consider: To be successful you will need organization, project management expertise and a passion for helping others.  

The Industry's Leading Wellness Plan Management Solution. At VCP, we are financial and technology professionals by trade and pet lovers at heart. VCP is designed to help more pets get care, give pet owners choices, and veterinarians tools to grow their practice. We worked with industry leaders, took our recurring billing and payment software expertise and built what has become the leading industry solution, providing a wellness platform for the easy creation and management of wellness plans, while also building an eco-system to help grow additional services and provide more care and benefits for pets, pet owners and veterinary professionals.

The Requirements

To be a strong fit for the Client Account Manager opportunity, you will have:
  • A bachelor's degree or the equivalent combination of education and experience  Quick question for you - click here
  • 2+ years of account coordination and management experience 
  • Proven account and project management skills 
  • Excellent interpersonal and written and verbal communication skills; the ability to build effective relationships with internal and external customers, both in person and virtually; polished phone skills 
  • Strong computer skills including MS Word and Excel; CRM experience, ideally Salesforce; a knack for technology, an understanding of SaaS and/or subscription products; experience using a ticket system preferred Quick question for you - click here
  • Outstanding organization and prioritization skills to support a large number of clients
  • Strong analytical reasoning skills; ability to think on your feet
  • Ability to thrive in a fast-paced environment requiring multitasking and willingness to wear multiple hats
  • Ability to work independently and as a strong team/project member
  • Veterinary industry experience is a plus
  • Understanding of or working experience with pet wellness/preventive plans or insurance is a plus
You will work a standard 40 hours per week, Monday - Friday day shift at our location in Irvine. Travel will be rare (>10%)  but you should be willing to travel to trade shows or client sites if required. Typically, trade shows are in February and March.

Pictured: Preventive care plans educate pet owners on the needs of their pets, providing peace-of-mind, and ensure more pets get the care they need. Preventive care plans break the cost down to an affordable monthly payment that fits more easily into pet owners’ budgets while increasing revenue for veterinary practices.

The Role

Role Overview
Reporting to the Vice President of Operations and working closely with the Director of Veterinary Solutions, as Client Account Manager, you will be responsible for supporting the successful acquisition, onboarding and ongoing management of assigned accounts -- veterinary practices using our products and services.

Role Details
On a daily basis, you will serve as the liaison between VCP and your assigned accounts, providing support, training and relationship management. You may help the Director of Veterinary Solutions in closing new business on some accounts, however, your primary responsibility will be to actively support your accounts during the first 90 days of using our software products and services. That will include a progressive training program, Q&A, and building strong relationships with stakeholders at each practice.

After the 90-day ramp-up period, you will provide ongoing management to ensure each account's continued success and maximum utilization using our products and services. While you will be the main point of contact post-launch, we have a strong Customer Service team that will provide backup support. You'll transition your clients, and encourage them to turn to customer service for most questions after the initial period, while also remaining available to them when needed.

Your specific tasks will include:
  • Learning and maintaining knowledge of our services, technology and solutions 
  • Understanding and becoming a subject matter expert (SME) on “The Business of Wellness”
  • Coaching practices on best practices for implementing pet wellness programs within a practice
  • Assisting, as requested, with presentations related to company products and services for the veterinary industry to interested sales prospects
  • Reviewing pet wellness plans for new accounts, resolving questions as needed, and implementing/entering plan templates into the system
  • Assisting Director of Veterinary Solutions with the development of company training strategies and processes to better manage, coordinate and provide account training related to our products and services
  • Executing and managing the account onboarding process in coordination with all internal and external participants 
  • Executing and managing the company developed proactive 90-day new client strategy and training program building strong customer relationships in concert with the Director of Veterinary Solutions
Contacts/Reach
You will primarily work with stakeholders within individual practices, including the Practice Manager, occasionally the Veterinarian, and/or mid-level marketing or accounting personnel on large accounts. You may also participate in C-Suite/decision maker meetings, though typically as a support team representative, not as a presenter. Once an account is live, the first 30 days will be dedicated to enrollment training, which you'll provide, with the remaining 60 days concentrating on payment/missed payment processes and best practices. After initial training, you'll provide quarterly updates and serve as an active and ongoing touchpoint/contact and ensure your clients remain happy and satisfied with our service. The majority of your interactions will be virtual via telephone, email and virtual/computer training. Quick question for you - click here​

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Pictured: VCP solutions support both pet owners and veterinary practices. VCP's leading wellness plans are a favorite with pet owners, providing peace-of-mind in knowing their pets are getting the care they need at a monthly payment that can fit into almost any budget. The practice enjoys increased compliance, up to 15% revenue growth and higher per-pet spend.

More Good Reasons

Professional development
As a leader in cloud-based financial solutions for various industries, our competitive edge depends on our staying ahead of the curve with the most current technologies. You will learn out technology as well as grow in other areas from sales to customer service to training and more.

Comfortable environment
We have a casual but hard-working environment that is low on politics and bureaucracy. Leadership is visible and approachable (we are an open-door type of office) and you will find a good deal of flexibility. At VCP you will be an important team member, not a number.

Unique solutions & impact
We provide end-to-end solutions that integrate billing, payments, and financing functionality into a single, easy-to-use platform. We compete against legacy, point solutions that are hard to use, not integrated, and built in old technologies. Our clients love our software and the benefits it brings to their practices. Add to the products your strong customer relations abilities and you can really make an impact. 

Growth and stability
Though we have been in business for many years, we still maintain a start-up mentality and actively pursue investments and growth. We're also a cash positive company without debt. Ours is a strong and stable company that will be here today and long into the future. You can build a career with us that will support you today and well in to the future.

Tenured team
We're looking for a professional who wants to find a career home where they can thrive and grow in a stable yet challenging environment. A large number of employees have worked together for over 15 years across multiple companies. Our employees feel we offer a family atmosphere and they like to stay and grow with us.

Excellent Compensation
In addition to competitive compensation, we offer a comprehensive benefits package, including medical, dental, and vision insurances; a 401K plan; paid time off; and more.

Keys to Success

To excel in this role you will be an articulate and communicative account manager adept at educating clients about our products and services and helping them proactively recommend wellness programs. You'll be working with people committed to providing the best care for pets and the owners who love them. You will keep in mind that this is a business built on caring and promote our products as a win-win for the practice and their pet-owner clients. 

In addition to being a product SME, you will be an outstanding relationship builder, skilled at training clients and putting them at ease with our offerings. While you won't have direct sales responsibilities, you will impact VCP's success, as well as the success of your accounts, by helping them understand the benefits of our services and showing them how becoming a high-performing office will impact their overall growth and the reach of their care. Ultimately, you will give them the tools and training to sell more wellness plans.

In addition, to be an outstanding Client Account Manager, you will be able to:
  • Take direction and constructive criticism
  • Effectively guide, suggest and position yourself as a trusted advisor for your accounts
  • Confidently make judgment calls on behalf of the company, and understand when to reach out for assistance
  • Manage multiple accounts/projects/responsibilities and consistently meet deadlines
  • Learn basic sales/solution selling techniques to support the team, products and services; understand the roadblocks to success


 

Take Ownership in a Role Supporting Products & Services that Keep Pets Healthy & Deliver Steady Revenue to Veterinary Practices 

Great Growth Opportunity with an Industry Leader

If you combine strong relationship building skills with a penchant for service and an interest in supporting veterinary clients, we are looking for you. A VCP Client Account Manager role offers you the opportunity to make a positive impact and grow your career. Consider: To be successful you will need organization, project management expertise and a passion for helping others.  

The Industry's Leading Wellness Plan Management Solution. At VCP, we are financial and technology professionals by trade and pet lovers at heart. VCP is designed to help more pets get care, give pet owners choices, and veterinarians tools to grow their practice. We worked with industry leaders, took our recurring billing and payment software expertise and built what has become the leading industry solution, providing a wellness platform for the easy creation and management of wellness plans, while also building an eco-system to help grow additional services and provide more care and benefits for pets, pet owners and veterinary professionals.

The Requirements

To be a strong fit for the Client Account Manager opportunity, you will have:
  • A bachelor's degree or the equivalent combination of education and experience  Quick question for you - click here
  • 2+ years of account coordination and management experience 
  • Proven account and project management skills 
  • Excellent interpersonal and written and verbal communication skills; the ability to build effective relationships with internal and external customers, both in person and virtually; polished phone skills 
  • Strong computer skills including MS Word and Excel; CRM experience, ideally Salesforce; a knack for technology, an understanding of SaaS and/or subscription products; experience using a ticket system preferred Quick question for you - click here
  • Outstanding organization and prioritization skills to support a large number of clients
  • Strong analytical reasoning skills; ability to think on your feet
  • Ability to thrive in a fast-paced environment requiring multitasking and willingness to wear multiple hats
  • Ability to work independently and as a strong team/project member
  • Veterinary industry experience is a plus
  • Understanding of or working experience with pet wellness/preventive plans or insurance is a plus
You will work a standard 40 hours per week, Monday - Friday day shift at our location in Irvine. Travel will be rare (>10%)  but you should be willing to travel to trade shows or client sites if required. Typically, trade shows are in February and March.

Pictured: Preventive care plans educate pet owners on the needs of their pets, providing peace-of-mind, and ensure more pets get the care they need. Preventive care plans break the cost down to an affordable monthly payment that fits more easily into pet owners’ budgets while increasing revenue for veterinary practices.

The Role

Role Overview
Reporting to the Vice President of Operations and working closely with the Director of Veterinary Solutions, as Client Account Manager, you will be responsible for supporting the successful acquisition, onboarding and ongoing management of assigned accounts -- veterinary practices using our products and services.

Role Details
On a daily basis, you will serve as the liaison between VCP and your assigned accounts, providing support, training and relationship management. You may help the Director of Veterinary Solutions in closing new business on some accounts, however, your primary responsibility will be to actively support your accounts during the first 90 days of using our software products and services. That will include a progressive training program, Q&A, and building strong relationships with stakeholders at each practice.

After the 90-day ramp-up period, you will provide ongoing management to ensure each account's continued success and maximum utilization using our products and services. While you will be the main point of contact post-launch, we have a strong Customer Service team that will provide backup support. You'll transition your clients, and encourage them to turn to customer service for most questions after the initial period, while also remaining available to them when needed.

Your specific tasks will include:
  • Learning and maintaining knowledge of our services, technology and solutions 
  • Understanding and becoming a subject matter expert (SME) on “The Business of Wellness”
  • Coaching practices on best practices for implementing pet wellness programs within a practice
  • Assisting, as requested, with presentations related to company products and services for the veterinary industry to interested sales prospects
  • Reviewing pet wellness plans for new accounts, resolving questions as needed, and implementing/entering plan templates into the system
  • Assisting Director of Veterinary Solutions with the development of company training strategies and processes to better manage, coordinate and provide account training related to our products and services
  • Executing and managing the account onboarding process in coordination with all internal and external participants 
  • Executing and managing the company developed proactive 90-day new client strategy and training program building strong customer relationships in concert with the Director of Veterinary Solutions
Contacts/Reach
You will primarily work with stakeholders within individual practices, including the Practice Manager, occasionally the Veterinarian, and/or mid-level marketing or accounting personnel on large accounts. You may also participate in C-Suite/decision maker meetings, though typically as a support team representative, not as a presenter. Once an account is live, the first 30 days will be dedicated to enrollment training, which you'll provide, with the remaining 60 days concentrating on payment/missed payment processes and best practices. After initial training, you'll provide quarterly updates and serve as an active and ongoing touchpoint/contact and ensure your clients remain happy and satisfied with our service. The majority of your interactions will be virtual via telephone, email and virtual/computer training. Quick question for you - click here​

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Pictured: VCP solutions support both pet owners and veterinary practices. VCP's leading wellness plans are a favorite with pet owners, providing peace-of-mind in knowing their pets are getting the care they need at a monthly payment that can fit into almost any budget. The practice enjoys increased compliance, up to 15% revenue growth and higher per-pet spend.

More Good Reasons

Professional development
As a leader in cloud-based financial solutions for various industries, our competitive edge depends on our staying ahead of the curve with the most current technologies. You will learn out technology as well as grow in other areas from sales to customer service to training and more.

Comfortable environment
We have a casual but hard-working environment that is low on politics and bureaucracy. Leadership is visible and approachable (we are an open-door type of office) and you will find a good deal of flexibility. At VCP you will be an important team member, not a number.

Unique solutions & impact
We provide end-to-end solutions that integrate billing, payments, and financing functionality into a single, easy-to-use platform. We compete against legacy, point solutions that are hard to use, not integrated, and built in old technologies. Our clients love our software and the benefits it brings to their practices. Add to the products your strong customer relations abilities and you can really make an impact. 

Growth and stability
Though we have been in business for many years, we still maintain a start-up mentality and actively pursue investments and growth. We're also a cash positive company without debt. Ours is a strong and stable company that will be here today and long into the future. You can build a career with us that will support you today and well in to the future.

Tenured team
We're looking for a professional who wants to find a career home where they can thrive and grow in a stable yet challenging environment. A large number of employees have worked together for over 15 years across multiple companies. Our employees feel we offer a family atmosphere and they like to stay and grow with us.

Excellent Compensation
In addition to competitive compensation, we offer a comprehensive benefits package, including medical, dental, and vision insurances; a 401K plan; paid time off; and more.

Keys to Success

To excel in this role you will be an articulate and communicative account manager adept at educating clients about our products and services and helping them proactively recommend wellness programs. You'll be working with people committed to providing the best care for pets and the owners who love them. You will keep in mind that this is a business built on caring and promote our products as a win-win for the practice and their pet-owner clients. 

In addition to being a product SME, you will be an outstanding relationship builder, skilled at training clients and putting them at ease with our offerings. While you won't have direct sales responsibilities, you will impact VCP's success, as well as the success of your accounts, by helping them understand the benefits of our services and showing them how becoming a high-performing office will impact their overall growth and the reach of their care. Ultimately, you will give them the tools and training to sell more wellness plans.

In addition, to be an outstanding Client Account Manager, you will be able to:
  • Take direction and constructive criticism
  • Effectively guide, suggest and position yourself as a trusted advisor for your accounts
  • Confidently make judgment calls on behalf of the company, and understand when to reach out for assistance
  • Manage multiple accounts/projects/responsibilities and consistently meet deadlines
  • Learn basic sales/solution selling techniques to support the team, products and services; understand the roadblocks to success


 
VCP is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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Apply with